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Shipping & Returns

Shipping

Our†deliveries are FREE for orders over $75 and is $9.95 for orders under $75.

Also as of 1st May we have chosen to change our method of delivery to Toll Express.

Your order has been sent by Australia Post. This can be tracked by either phoning 13 7678 or by visiting https://m.auspost.com.au/view/tracking/
.

Once tracking number has been assigned to your order and capable of being tracked with Australia Post, Northmead Beauty Therapy take no further responsibility of your parcel.

Tracking information may take up to 12 hours to update.

Dispatch

Orders received are processed the†next business†day.† Most orders will be†dispatched within 2 - 3 working days.† If we experience any significant delays in processing your order we will contact you by email.

Refunds and returns

ibeautyshop†operate by Northmead Beauty Therapy wants you to enjoy your online shopping experience.† Your satisfaction is of primary importance to us. If any of our products cause you dissatisfaction,†in all cases, please contact us in advance of your intentions to return a product for exchange.

Our exchange policy is as follows:

Incorrect item ordered

If you accidentally order the wrong product donít panic! Simply return the unopened item within 14 days of purchase along with the original invoice and we will gladly exchange it for the item you intended on purchasing. The returned item must be in its original saleable condition.†

Item damaged during transit

We take extreme care to ensure your goods are packaged securely so they arrive in excellent condition. But in the unfortunate event a product arrives damaged, please return the item in its original packaging within 14 days for an exchange.†

Allergic reaction

It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and to speak to one of our skin therapists immediately on 02 9890 7444.†If our skin therapist identifies that the product purchased caused a skin reaction we will offer to exchange the item for another product.† After all, we're here to help you achieve happy skin!

Please note that in order to keep our prices low we cannot accept returns for an incorrect colour choice on any tinted products. If you are unsure which colour is best for you then please visit our salon Northmead Beauty Therapy 23 Madeline Avenue Northmead.

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